Cox Communications has temporarily adjusted its Cox Solutions Store hours in California as residents are directed to stay at home amid the coronavirus pandemic. As an essential business that provides critical communications services, Cox Solutions Store locations will stay open from 10 a.m. to 4 p.m., Monday through Friday to serve customers. Stores will remain closed on Saturdays and Sundays.
In addition to our stores, Cox offers customers a number of support options they can take advantage of from home, including:
- Cox app – Download the app on your smartphone or tablet to manage your account, access how-to articles about your services and equipment, pay your bill, watch TV online and even reset your cable connection;
- Cox.com – Visit the Cox website to get support, manage your account, find a Cox wifi hotspot and more;
- Hop on a chat with a representative – Available through the Cox app and cox.com
- Over the phone – Reset your cable connection or modem remotely, or speak to a representative;
- Cox Contour – Access how-to videos with topics such as connecting your modem or HDMI cable, troubleshooting, and accessing Netflix on Contour.
“Our customers rely on our services now more than ever to connect them to their loved ones and their community, and to stay informed,” said Sam Attisha, senior vice president and region manager for Cox’s California operations. “Our network is fully operational, we’re staffed around the clock, and we’re here to continue serving our customers through the support channels they prefer.”
Cox operates a high-speed, national fiber optic backbone comprised of tens of thousands of fiber miles. Multiple diverse connections help ensure backbone locations are not isolated in the event of an outage and that the network maintains ample capacity to handle peak traffic periods.
Customer Relief Support During Pandemic
Cox previously announced a temporary increase in speeds up to 50Mbps down on its Starter, StraightUp and Connect2Compete internet packages to support residential customers as more people moved to teleworking, online learning, and staying at home during the coronavirus pandemic.
In addition, Essential internet tiered customers received a speed increase from 30 Mbps to 50 Mbps, an upgrade which was originally planned for later in the year. Cox also made the following changes that are available through May 15:
- Lifting data usage overages. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.
- Extending the free 30 days of internet to 60 days free for new participants of our Connect2Compete program for low-income K-12 families. The 60 days free internet applies to families that signed up starting March 13.
- A $19.99 offer with the first month free for new Starter internet customers, to help low income households and those impacted by the coronavirus challenges such as seniors and college students. Includes a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications.
Cox also pledged to support the FCC’s Keep America Connected initiatives by not terminating service to any residential or small business customer because of an inability to pay their bills due to disruptions caused by the coronavirus pandemic, waiving any late fees that residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic, and opening Cox Wifi outdoor hotspots to help keep the public connected in this time of need. For more information about Cox’s relief support offerings, visit www.cox.com.
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
