Laguna Niguel Receives Top Marks on Resident Satisfaction Survey

Laguna Niguel Receives Top Marks on Resident Satisfaction Survey

The results of the City’s 4^th Biennial Resident Satisfaction Survey were released at the January 3^rd City Council meeting and revealed that Laguna Niguel residents continue to be very satisfied with the quality of life in Laguna Niguel.

Nearly every resident surveyed (98%) shared favorable opinions on the quality of life in our City, with the vast majority (90%) indicating that they were satisfied with the City’s efforts to provide municipal services.  

The telephone survey was conducted by True North Research and administered to 400 randomly selected Laguna Niguel registered voter households. The survey was designed to gauge general perception of City performance, measure resident satisfaction with specific City services and the relative importance of those services, and identify opportunity for improvement.  Key findings and conclusions include:

• 98% of residents rated the quality of life in the City as either excellent or good.
• 90% of residents were satisfied with the City’s efforts to provide municipal services.
• Laguna Niguel residents were generally satisfied with every City service.
• Laguna Niguel residents feel that the City Council is accessible, responsive, fiscally responsible and listens to residents before making decisions.
• Laguna Niguel residents feel that City Staff are professional, accessible, helpful and courteous.

According to Dr. Timothy McLarney, President, True North Research, the survey scores place the City of Laguna Niguel comfortably in the top 5% of municipalities in terms of service performance. 

Resident Satisfaction Survey Power Point Summary (Large File)
Resident Satisfaction Survey Final Report (Large file)

Military Support Committee Launches CARE PACKAGE Drive

The public is invited to support our City’s adopted marines at our second annual care package drive on Saturday, January 14th. The drive will take place at two Albertsons stores in Laguna Niguel located at 30241 Golden Lantern in the Marina Hills Shopping Center and 29941 Alicia Parkway. Learn more.

City Selects Steve Erlandson as New Finance Director/City Treasurer

The City of Laguna Niguel has selected Stephen Erlandson as the City’s new Finance Director. Mr. Erlandson brings over 10 years of public and private accounting and auditing experience to his new position. Learn more.

Upcoming Events

Jan. 10
Planning Commission Meeting

Jan. 16
Teen Tubing Trip to Big Bear Snow Play

Jan. 17
City Council Meeting

Jan. 23
Military Support Committee Meeting